During this special time of the year, my calendar is filled with presentations across the various counties we serve. My aim? To disseminate vital information to our cherished clients, their loved ones, and the broader community. Many of you are familiar with my work, conducting these sessions on behalf of major carriers like Aetna, Blue Shield, and United Healthcare, and collaborating closely with medical groups for plan comparison meetings tailored to the unique needs of their patients.
It’s not uncommon to see familiar faces in these sessions —our dedicated clients seeking a refresher, eager to learn about the latest plans, or perhaps just wanting to reconnect with us.
My passion lies in making complex topics like Medicare simple and accessible, and accompanying you every step of your journey. Our team effort ensures your questions never go unanswered, and to better serve you, we’ve expanded our team. I encourage you to get in touch with our Client Success Team for any queries about your plan, understanding how to access your benefits, or to simply say hello at one of our meetings!
Last week marked our inaugural Client Exclusive Townhall via Zoom, and it was such a pleasure to see so many of you there. The session was brimming with insightful questions, valuable suggestions, and a lively discussion on how these meetings enrich our community. A heartfelt shoutout to one of our newest Medicare members, who highlighted the need for guidance for new enrollees during the Annual Election Period. We’re on it, and you can expect an email addressing this very topic next week.
Your voice matters to us. If there’s anything you think we could do better, don’t hesitate to send your thoughts directly to me. Your feedback is the catalyst for our growth and improvement.
I’ve heard your concerns about leaving detailed voicemails and having to repeat information when we return your calls. Please know that we are diligently working on resolving these telecommunications issues. However, I’m excited to share that our texting capabilities are up and running again! You can reach us at 949-676-7272 or email us at help@westcompassinsurance.com. Your patience and support mean the world to us during this transition. As I mentioned in a recent broadcast, some of these challenges are a result of new regulations from the department of communications, and we are actively working towards a swift resolution.
As Thanksgiving approaches, I feel compelled to express my deepest gratitude. Your trust and support over the years have been the cornerstone of our journey together. From all of us at West Compass, thank you for being a part of our family.
Warm regards,
Cindy Santos-Mendoza
West Compass Insurance
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For more information about Medicare visit: https://westcompassinsurance.com/medicare-basics/