Our Team
Cindy Santos-Mendoza
President of West Company Insurance
Cindy Santos-Mendoza is the president of West Compass Insurance Solutions Corporation.
For more than two decades, Cindy has worked in a variety of roles with nonprofits and foundations dedicated to enabling individuals and communities thrive at different stages in their lives, which include helping seniors navigate their retirement with confidence, helping students earn college degrees and/or become entrepreneurs, and helping families achieve the dream of homeownership.
Her passion for helping motivated her to become a fully-licensed life and health insurance agent with a focus on providing education and awareness about complicated insurance options so that Medicare recipients can make an informed decision about which plan is best for their unique needs.
As a native Spanish speaker, Cindy served as First American Corporation’s spokesperson and Public Relations contact for Spanish-language media. She also managed FAC’s homeownership foundation working with nonprofit partners to increase homeownership in underserved communities.
At Base 11 she was the Marketing Director, responsible for the outreach to high potential, low resource students. She helped facilitate awareness for available STEM Science, Technology, Engineering and Math programs and helped students gain confidence and belief for succeeding in engineering and pursuing higher goals in life.
Cindy earned her bachelor’s degree in international business and marketing from California State University at Long Beach. She is passionate about helping people protect their greatest assets – their health and financial wellbeing.
Carlos Mendoza
VP and Co-Founder
Carlos Mendoza, Co-founder and Vice President of West Compass Insurance Solutions, brings a wealth of expertise to the Medicare and health insurance landscape.
With years of experience and a deep commitment to client education, Carlos has become a trusted advisor for individuals seeking to navigate the often complex and evolving Medicare options. His work is driven by a passion for empowering clients, offering clarity in decision-making, and demystifying insurance choices for the best possible outcomes.
Carlos’s approach to client service is both empathetic and personalized. He understands that each individual’s health and financial situation is unique, and he tailors his guidance to meet these specific needs. Known for his approachable manner, Carlos emphasizes clear communication, helping clients feel confident and supported in their insurance journeys.
Under his leadership, West Compass has become synonymous with quality support and trust, ensuring clients receive relevant, honest, and impactful solutions.
Eunice Patterson
Operations Manager, Independent Insurance Agent
People often ask me why I sell Medicare. My initial response is always, “I’m not a salesperson…but I love to serve.”
As a team leader with a degree in Organizational Leadership from Biola University, Eunice has been serving her community for many years in a variety of capacities.
She worked in the medical field, assisting doctors, and patients, often walking them through the confusing insurance process. Later, at Mariners Church in Irvine, she managed over 50 employees organizing events in their Children’s and Family department. This prepared her for her passion in leading and serving others.
At Rancho Christian Church she led the planning committee for their yearly Christmas event, which was attended by over 1,000 women from the Temecula Valley, with the purpose of establishing connection and community during the often stressful holiday season. Eunice continues to care for her community and currently volunteers at a local food bank.
She first recognized the confusing path that soon to be retirees experience when her Mom first became eligible for Medicare. Both her and her mom were quickly overwhelmed by all of the options, information mailed to her and paperwork needed to be filled out and quickly realized she needed to help. 20-years later, she is still her mom’s primary advocate.
Her passion to serve others led her to obtain her Life and Health Insurance license and use this passion to help others with their health insurance needs. Now, she “gets to do work that is incredibly satisfying because she know it’s making a positive difference in the lives of so many people.”
Eunice understands that health insurance, whether you qualify for Medicare or need individual insurance, is not an easy process to navigate, so she’s here to guide you, put your interest first, with patience, kindness and honesty.