As our agency grows, one question keeps me up at night: how do we make sure you always feel we are here for you, without ever being a pest?
Every September that question gets bigger. With the annual election you will be bombarded with calls, mail from carriers you have never heard of, ads that sound urgent, texts you are not sure whether to trust. We are the calm, familiar voice in the middle of that noise. The one who knows your doctors, your medications, and the three things that matter most to you.
This year we brought on a company to help us answer our phones so every single call reaches us and existing clients move to the front of the line. Not a layer between us. Just a way to make sure we never miss you.
You may have already received our text this week with our updated contact information. If not, please save our number, 949-676-7272, and our email, help@westcompassinsurance.com, so our messages do not land in spam. And please make sure we have YOUR current email on file. If yours has changed at any point, a quick text is all it takes to update us. If we have the wrong one, our messages never reach you.
Between now and September 30, your current plan will mail you an Annual Notice of Change. Please do not toss it out with the junk mail. It tells you what, if anything, is changing about your plan for next year: premiums, copays, drug coverage, doctors and hospitals in the network. If anything in it worries you or is unclear, that is the moment to reach out.
Now the part that matters most to me. If we ever fall short of the experience you deserve, please tell me right away. I want the chance to correct it while it is still fresh, so our promise of excellent care never slips. And if we are being the agency you hoped we would be, please share us with the people you care about. Being trusted with the people you love is the highest honor we could ask for.
Thank you for the trust you place in us every year with your health. We do not take it for granted.
Warmly, ~ Cindy
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For more information about Medicare visit: https://westcompassinsurance.com/medicare-basics/